Refund policy

Last updated September 19, 2026

We refund an order only if your files were never delivered. Once your files are delivered, the sale is final. If they don't match your product, you get one free redo.

Before your files are delivered: full refund

Until your files reach you, you can have your money back, for any reason or none. Email us before your files arrive and we'll cancel the order and refund you in full.

We also refund you in full, without being asked, if we can't make usable images from the photos you sent, if we decline your order, or if we don't deliver within 1 business day and you'd rather not wait.

After your files are delivered: final sale

Your files are digital, made to order, and yours to keep and use from the moment we deliver them. Once delivered, the sale is final and we don't offer refunds, including if you change your mind.

One free redo

If any image or video misrepresents your product — for example by changing its shape, color, label, or logo — tell us within 7 days of delivery. We'll redo the set once, free of charge, using the notes you send us. The redo is delivered the same way, and it becomes your final set.

How refunds are paid

Refunds go back to the card or payment method you used, through Stripe. Your bank typically shows the refund within 5 to 10 business days.

How to ask

Email hello@shopshotstudio.com from the address you ordered with, and tell us what went wrong.