Refund policy

Last updated September 13, 2026

We want every set to be something you're proud to use. Because our products are digital files made to order, here is exactly how redos and refunds work.

If we can't deliver

If we can't create usable images from the photos you sent, or we don't deliver within 1 business day and you'd rather not wait, we'll refund your payment in full.

If the images don't match your product

Tell us within 7 days of delivery if any image or video misrepresents your product, for example by changing its shape, color, label, or logo. You can choose:

• a free redo of the whole set, or
• a full refund.

Other requests

If you simply change your mind after the files are delivered, we generally can't offer a refund, because the work has already been done. Email us anyway, and we'll do our best to make it right.

Cancelling before we start

If you email us before we've started on your order, we'll cancel it and refund you in full.

How refunds are paid

Refunds go back to the card or payment method you used, through Stripe. Your bank typically shows the refund within 5 to 10 business days.

How to ask

Email hello@shopshotstudio.com from the address you ordered with, and tell us what went wrong.